** This opportunity requires an active Secret Clearance at minimum **
We are seeking a skilled and customer-focused Help Desk Specialist to provide responsive, high-quality technical support to end users supporting a DHS program in Washington, DC. This role involves responding to service requests via phone, in person, and online, and delivering effective resolutions for hardware, software, and network issues. The ideal candidate will demonstrate strong communication skills, technical expertise, and a commitment to excellent customer service. This role requires an on-site presence Monday - Friday.
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