At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

ValidaTek is seeking a Sr. Network/System Technician to support monitoring large-scale operations on a high-profile DOD contract. The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations.

***This position is currently based in Reston, VA, and will relocate to Fort Belvoir, VA, possibly by the end of the year***

The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers on Unclassified, Secret, and Top Secret networks. The candidate will monitor, manage, troubleshoot, fix/repair, install security patches, and communicate the health of the DTRA IT Server, Storage, and Network infrastructures to ensure continuous, secure, and efficient access to the full range of DTRA partners. They will provide the full range of support services required to manage the day-to-day operations and systems administration of the DTRA IT computing environment, ensuring reliable, secure, and efficient availability of the current and evolving DTRA IT services and capabilities.

The candidate must be proficient in Active Directory and managing user accounts and security groups for the agency. Candidate will support the Network Operations and Security Center (NOSC) for the Agency on a 24x7x365 basis, in accordance with requirements for a Defense Threat Reduction Agency NOSC and appropriate DoD Directives. Included in this objective, the candidate will maintain real-time situational awareness of the DTRA IT Infrastructure and supported environments; shall lead restorative actions to ensure all networks, servers, network devices, and services remain operational and available. Will be responsible to triage degradations and outages by isolating the issue, performing remediation and troubleshooting steps, escalating as needed, and following through to resolution.

The candidate must be proficient in communication skills to all levels of government and contractor leadership. Will be responsible for reporting and conducting triage with vendors, DoD, and Government agencies. This includes opening incident tickets with these organizations and provide critical data for triage. Will be responsible for drafting and sending Outage Notification email reports for initial, updated, and resolved critical network events while adhering to established timelines for notification of critical network events and established Standard Operating Procedures.

The candidate will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient in Remedy Ticket system. Will be responsible for creating incident tickets, reports (BMC Smart Reporting), tasks, and work orders.

Primary Responsibilities:

 

- Support Tier I–III system, networking, and engineering personnel to ensure network troubleshooting efforts
- Oversee real-time monitoring of global enterprise networks using DoD-approved tools (e.g., SolarWinds)
- Develop and enforce operational procedures, incident response workflows, and escalation protocols. 
- Interface with Mission Partners, DISA, Joint Forces, and Combatant Commands on network status, issues, and operational impacts.
- Prepare and deliver operational briefs, after-action reports (AARs), and executive summaries to senior leadership. 
- Troubleshoot, resolve, and/or escalate technical issues based on ticket assignments, deskside or remotely, as necessary.
- Correlate events and incidents for management of Information Technology (IT) Services.
- Provide great and prompt customer service to DTRA personnel by assisting them with IT-related issues.
- Document and communicate degradation of services or outage issues to customers and help with resolution.
- Follow ITSM and ITIL processes to ensure quality of services and prompt resolution.
- Utilize Remedy for queue and work management, ensuring assigned tickets stay within the program’s AQL/SLA commitments and are properly documented.

• Must possess an active Security+ or equivalent prior to start.
• Must possess an active DoD TS/SCI at time of consideration.
• BS degree and 8 – 12 years or Masters with 6 – 10 years of prior relevant experience in a network operations, help desk, or IT support role. Specific experience, education and training may be considered in lieu of degree.
• Oral and written communication for change procedures, and management updates 
• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, and network protocols.
• Strong problem-solving and communication skills.
• Ability to work in a high-availability, fast-paced environment with attention to detail.

USD $85,000.00/Yr.

USD $105,000.00/Yr.

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.