At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Shift Time: Monday - Friday 2 PM - 1030 PM

 

 The Tier 1 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. Tier 1 support areas include network management, enterprise operations monitoring, network incident service response, create and update network mapping, coordination with external users outside the NOC, policy input, and reporting. Responsible for the design, installation, analysis, troubleshooting and maintenance of computer networks. Develops and maintains a network that provides maximum and efficient performance and reliability for users. Performs tasks such as installation and configuration, testing and maintenance on new server hardware and software infrastructures; identification, diagnosis and resolution of network problems; and maintenance of required certification from key vendors. Responsible for keeping the network secure from a variety of threats and the recommendation and scheduling of network repairs.  

• Assists with charts and diagrams to explain network operation and to train managers and others in proper use.
• Assists with preparing checklists and processes for help desk.
• May assist with installation and minor equipment repairs.
• Supports training programs.
• This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

• Knowledge - Assignments are received in task oriented terms and are routine in nature. Follows established policies and precedents. 
• Impact - Errors can be detected easily and quickly within immediate work unit and would result in only minor disruption or expense to correct. 
• Supervision Received - Close supervision involving detailed instructions and constraint checking on work performance. Little or no role in decision-making. 
• Contacts - Contacts are primarily within the immediate work unit. Contact involves obtaining or providing information requiring little experience or interpretation. 
• Minimum high school degree or equivalent training and experience. 
• ITIL v3 certification preferred. 

USD $45,000.00/Yr.

USD $55,000.00/Yr.

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications.

The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.