ValidaTek is seeking a highly qualified Senior Windows Engineer with DevOps experience to support the Department of State, Bureau of Consular Affairs Queue Management (CAQM) lobby line management and customer experience program. The CAQM program provides software, hardware and capabilities that improve the customer waiting and service fulfillment experience at the bureau’s domestic Passport Agencies and Overseas Posts. These locations provide Passport, Visa and Overseas Citizen services for U.S. citizens and foreign nationals.
The Senior Windows Engineer will be responsible for the design, implementation, and maintenance of the Windows infrastructure. This role requires an in-depth understanding of Windows operating systems, Active Directory, Group Policy, SQL Server, and other related technologies. The successful candidate will have a proven track record of managing complex Windows environments and will work closely with other IT professionals to ensure the stability, security, and scalability of our systems. Responsibilities will include provide engineering, deployment, application, operations and maintenance support for a customized version of the Windows based Q-Flow lobby line management software system as well as the associated software, hardware and infrastructure components that support the functionality of the system (Windows IIS web servers, Windows workstations, Windows MS SQL Database servers, load balancers, self-service kiosks, manager dashboards, over-the-counter media player displays, lobby media player displays, CAT5e cabling, HDMI extenders, USB extenders, scanners, printers, etc).
• BA/BS or equivalent years of experience working in a technical position.
• At least 5+ years of experience in Windows system administration and engineering.
• Active Secret Clearance
• Extensive experience with Windows Server (2016, 2019, 2022) and Windows 10/11.
• Extensive experience with SQL Server 2016 through 2019
• Strong knowledge of Active Directory, Group Policy, DNS, DHCP, and other Windows services.
• Proficiency in PowerShell scripting and other automation tools.
• Experience with virtualization technologies such as VMware or Hyper-V.
• Familiarity with cloud platforms like Azure or AWS is a plus.
• Security hardening of Windows and Microsoft SQL Server
• Microsoft SQL Always On Availability and general Windows Cluster
• Software development and deployment lifecycles
• Demonstrated ability to learn new software systems and perform customized configuration tasks via software GUI.
• Self-initiator with independence to acquire and maintain technical skills for professional develop-ment.
• Strong organizational skills and high attention to detail
• Ability to work in a fast-paced environment and manage multiple customers.
• Strong software and system troubleshooting abilities.
• Able to work occasional non-standard hours to support overseas clients.
• Able to find creative solutions to problems presented by clients.
• Ability to manage multiple responsibilities at a given time within a high volume, fast-paced environ-ment.
• Experience working in agile delivery models.
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