ValidaTek is seeking a highly qualified Senior Training Content Specialist to support the Department of State, Bureau of Consular Affairs Queue Management (CAQM/Q-Flow) lobby line management and customer experience program. The CAQM program provides software, hardware and capabilities that improve the customer waiting and service fulfillment experience at the bureau’s domestic Passport Agencies and Overseas Posts. These locations provide Passport, Visa and Overseas Citizen services for U.S. citizens and foreign nationals.
As a Senior Training Content Specialist you will be responsible for designing, developing, and delivering high-quality training materials and programs that enhance the skills and knowledge of software end-users. This role involves collaboration with various departments to identify training needs, create engaging content, and ensure effective delivery and evaluation of training initiatives. The ideal candidate will have extensive experience in instructional design, a strong understanding of adult learning principles, and the ability to manage multiple projects simultaneously.
Preferred Qualifications:
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