ValidaTek is seeking a highly qualified Deployment Support Engineer to support the Department of State, Bureau of Consular Affairs Queue Management (CAQM) lobby line management and customer experience program. The CAQM program provides software, hardware and capabilities that improve the customer waiting and service fulfillment experience at the bureau’s domestic Passport Agencies and Overseas Posts. These locations provide Passport, Visa and Overseas Citizen services for U.S. citizens and foreign nationals.
The Deployment Support Engineer will provide hands-on deployment, installation and application support for a customized version of the Q-Flow lobby line management software system as well as the associated software and hardware components that are integrated into the functionality of the system (customized software modules to expand COTS capabilities, self-service kiosks, manager dashboards, over-the-counter media player displays, lobby media player displays, ethernet cabling, HDMI extenders, USB extenders, scanners, printers, etc). Working as the Deployment Support Engineer, you travel up to 75% to OCONUS and CONUS locations to install system components. When not traveling, you will be preparing for deployments and supporting the operations of the system remotely.
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