ValidaTek is seeking a highly qualified Application Support Engineer to support the Department of State, Bureau of Consular Affairs Queue Management (CAQM) lobby line management and customer experience program. The CAQM program provides software, hardware and capabilities that improve the customer waiting and service fulfillment experience at the bureau’s domestic Passport Agencies and Overseas Posts. These locations provide Passport, Visa and Overseas Citizen services for U.S. citizens and foreign nationals.
The Application Support Engineer will provide deployment and application support for a customized version of the Q-Flow lobby line management software system as well as the associated software and hardware components that are integrated into the functionality of the system (customized software modules to expand COTS capabilities, self-service kiosks, manager dashboards, over-the-counter media player displays, lobby media player displays, ethernet cabling, HDMI extenders, USB extenders, scanners, printers, etc). Working as the Application Support Engineer, you will act as a liaison between the end-customer, business units and operations/development/engineering teams. The candidate must be a team player willing to work a flexible schedule when required per deployment schedules (evenings, weekends, and occasional holidays). Support will mostly be remote, assisting the boots on the ground support teams. However, occasional travel CONUS and OCONUS for more complicated support is in scope for this position.
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