ValidaTek, Inc

Senior Help Desk Specialist

Location US-DC-Washington
ID 2024-04-2168
Category
Information Technology
Position Type
Full-Time
Location Detail
On-Site

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

We are seeking a talented Help Desk Specialist III to support our DHS program. The Help Desk Specialist III will serve as the lead help desk specialist providing administrative and technical guidance, training, and support to other help desk personnel. The Lead will manage help desk activities providing implementation, operation and troubleshooting assistance to staff and other employees. Responsible for performing qualitative and quantitative systems analysis, program development, and computer hardware/software troubleshooting on IT systems and mobile devices.

Responsibilities

  • Provides computer support services and IT-related customer service experience.

  • Responds to users' requests for assistance by phone, in person, and online.
  • May staff a help desk, information center and/or provide on-site support.
  • May install and modify personal computer, network hardware, software, and peripherals. Diagnoses hardware, software, and operator problems and takes remedial actions, escalates and/or recommends procedural changes.
  • May load and configure operating systems and applications such as word processing, database, spreadsheet and other applications.
  • Requires comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.   
  • Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.

  • Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

  • Knowledgeable of building forms using Adobe Acrobat.
  • Knowledgeable of deployment and management of MS Teams.

Duties: 

  • Knowledge - Full knowledge of job obtained through work experience or some formal training. Substantial acquaintance with and understanding of general aspects of the job with a broad understanding of the detailed aspects of the job. 
  • Impact - Errors may be detected and corrected but may cause moderate loss of time or customer/user satisfaction. 
  • Supervision Received - General/moderate supervision and instructions given for routine work and detailed instructions given for new activities or special assignments. 
  • Contacts - Contacts are typically with individuals within own department and occasionally with contacts outside own organization. 

Qualifications

  • Active DoD Top Secret Clearance. Must be able to obtain a Top Secret/SCI clearance.
  • Associates degree or higher and/or five plus years’ of Help Desk support experience. 
  • Knowledgeable of building forms using Adobe Acrobat.
  • Knowledgeable of deployment and management of MS Teams.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.

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