To be considered for this position, all candidates must have:
- 5+ years’ experience with help desk support and operation in a DoD IT environment as well as experience with providing customers with day-to-day support by responding to, documenting, tracking, resolving, and managing customer issues, question, and requests.
- Demonstrated excellence in planning, directing, and managing IT operations help desks in a large organization.
- Demonstrated successful working knowledge and supervision of help desk employees in efforts similar in size and scope as referenced under this Call Order.
- Knowledge of Tech Control equipment such as Switches, Encryption devices, Network Operation Consoles, and Circuits.
- Knowledge of networking and network-based software applications.
- Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations, and requisitions for equipment and services.
- Demonstrated ability for oral and written communication with the highest levels of management. Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9.
- Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
- All candidates must have an HDI Support Center Manager or equivalent certification.
- All candidates must have a current TS/SCI clearance.
- Candidates must have a bachelor’s degree with a major in a field that provides knowledge useful for managing IT requirements like those of the Call Order requirement.