ValidaTek, Inc

Help Desk Technician - Tier I

Location US-VA-McLean
ID 2024-02-2123
Category
Information Technology
Position Type
Full-Time
Location Detail
Fully Remote

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

The Tier 1 Application Help Desk Specialist, will serve as the main point of entry for applications phone and email support requests, and will provide direct administrator support in a 24/7 Help Desk environment. Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.  Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems. Monitor and Report Network and Application Status to ensure availability. Assist engineers in identifying/resolving problems to ensure that the network and applications are up and online. Provide site management, and ensure systems are operational.

Responsibilities

  • Requires knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.
  • Performs end-user support by phone, in person, and online. May staff a help desk, information center and/or provide on-site support.
  • Assists in maintaining and troubleshooting devices and systems, hardware, and software.
  • Assists in documenting system performance, bugs, debugging, and program requirements.
  • Follows maintenance protocols to ensure systems are secure and ready for users.
  • Assists in coordinating the set-up of data services, as well as phone, computer, and printer installation.
  • This is not intended to be an all-inclusive list of job duties and responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 
  • Experience with Trouble Ticketing system(s)
  • Ability to react to high priority problem calls, and interface with a variety of VIP’s and Executive level staff personnel.
  • Some proficiency in MS OS:  Win 7, Win 10
  • Commitment to excellence and high standards
  • Strong organizational skills; able to manage priorities and workflow and provide documentation.

Qualifications

  • Minimum High school degree
  • Must possess an active DoD Secret Clearance

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.

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