The Tier 3 support candidate will provide third level support to troubleshooting issues on the network and supporting the customer. The Tier 3 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. The Tier 3 candidate will receive escalated incidents received by Tiers 1 and Tier 2 personnel and will resolve them accordingly. Tier 3 areas of support include network management, enterprise operations monitoring, and network incident service response, and process improvement for automating response and monitoring tasks. The candidate will also focus on improving internal operations of the NOC technical monitoring systems.