ValidaTek, Inc

Network Administrator III

Location US-MS-Stennis Space Center
ID 2024-02-2116
Category
Information Technology
Position Type
Full-Time
Location Detail
Fully Remote

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

The Tier 3 support candidate will provide third level support to troubleshooting issues on the network and supporting the customer. The Tier 3 support candidate will provide support in a 24/7/365 Network Operations Center (NOC) environment and report to the Shift Supervisor. The Tier 3 candidate will receive escalated incidents received by Tiers 1 and Tier 2 personnel and will resolve them accordingly. Tier 3 areas of support include network management, enterprise operations monitoring, and network incident service response, and process improvement for automating response and monitoring tasks. The candidate will also focus on improving internal operations of the NOC technical monitoring systems.

Responsibilities

  • Receive escalated incidents received by Tiers 1 and Tier 2 personnel and will resolve them accordingly.
  • Network management, enterprise operations monitoring, and network incident service response

Qualifications

  •  5+ years of experience providing IT support and customer services
  • Service Management experience and familiarity using the ITIL and/or CMMI framework a plus
  • Must have experience troubleshooting advanced network issues and identifying resolutions
  • Must have experience with enterprise performance monitoring, e.g. Solarwinds, Cisco Prime, Riverbed, New Relic, SCOM, Splunk, etc.
  • Must have experience with Database alert monitoring, e.g. Oracle, SCCM
  • Must have trouble ticket management experience (ServiceNow experience a plus)
  • Must have enterprise capacity monitoring experience, e.g. Riverbed, New Relic, SCOM
  • Must have enterprise network event management experience, e.g. Solarwinds, SPLUNK
  • Flexible/adaptable to a technical operations environment
  • Must have excellent customer service and interpersonal skills
  • Current Secret clearance a plus
  • Current DHS or USCIS suitability a plus

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Applicants who are selected for employment will be required to verify authorization to work in the United States.

Offers of employment will be contingent upon passing a post-offer background check.

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