ValidaTek is seeking a Senior IT Service Desk Specialist to support an exciting new program for Soft Switch Backbone (SSBB) Modernization (SSBM) for DISA. This is a brand new program to design, engineer, and deliver a modernized SSBB to replace the current operational SSBB that has reached end-of-life. This program will provide all engineering and related support necessary to develop an SIP (Session Initiated Protocol)-based policy engine routing solution that can ensure continuity of operations in the event of a single policy engine and/or SBC failure. Support for this effort is largely remote with occasional on-site support at DISA HQ, Ft. Meade, MD.
Provides technical assistance and training to system users. Responds to users' requests for assistance by phone, in person, and online. May staff a help desk, information center and/or provide on-site support. May Install and modify personal computer, network hardware, software, and peripherals. Diagnoses hardware, software, and operator problems and takes remedial actions, escalates and/or recommends procedural changes. May load and configure operating systems and applications such as word processing, database, spreadsheet and other applications. Requires comprehensive knowledge of stand-alone and networked personal computers and related peripheral equipment, and of commonly used stand-alone and networked applications.