Provides project/program management support to programs and/or projects ensuring that implementation and defined activities are carried out in accordance with specified objectives. Manages projects/programs of varying complexity and size. Participates on teams through some or all phases of projects including Project Initiation, Project Planning, Project Execution, Project Monitoring and Control, Project Closure. Ensures that the project plan, scope, work breakdown structure, schedule, risk, budget, and deliverables are in alignment with the project/program goals and objectives as defined by the statement of work. Facilitates the efforts of team members to achieve their project and/or task goals and initiatives.
The ideal candidate will have experience leading Help Desk support Teams. And have experience in a program that identified new, innovative ways of enabling more effective and efficient performance. The ideal candidate for this position will help identify innovations beyond simple modification of existing processes by recommending the utilization of new tools and methodologies