We are seeking a talented Help Desk Specialist III to support our DHS program. The Help Desk Specialist III will serve as the lead help desk specialist providing administrative and technical guidance, training, and support to other help desk personnel. The Lead will manage help desk activities providing implementation, operation and troubleshooting assistance to staff and other employees. Responsible for performing qualitative and quantitative systems analysis, program development, and computer hardware/software troubleshooting on IT systems and mobile devices.
Provides computer support services and IT-related customer service experience.
Provides phone and in-person support to users in areas which include e-mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications.
Serves as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.